Artists & Team Members

Everyone who works in REV23 gets their own account — service providers, managers, counter staff. Each account carries its own permissions, and most records are stamped with who created or changed them.

Shared accounts

Though it may be tempting to create a single “counterstaff” account, we strongly discourage it. If a staff member leaves, they still have access unless you change the shared password. Individual accounts let you deactivate a departing user immediately — and without them, the who-did-what stamps on your records mean nothing.

Your team lives at Settings → Team & Access → Team Members. The order of the list is the order your team appears on the booking page, in Kiosk, and on the calendar — where your own column always comes first — drag to rearrange it. The Team setup choice on the same page (Just me or Shop / Studio) records how your business runs; switching it never changes who can sign in or who holds a seat.

Account types

REV23 supports two ways to sign in:

1. REV23 Account — Your central REV23 identity, used across the REV23 website, apps, and services. Subscription owners always use their REV23 Account. If you have multiple Clouds, you can switch between them.

2. Studio Account — A username and password stored directly in your Cloud. Artists and counter staff typically use a Studio Account to log in with your studio’s address (e.g. <your-studio>.rev23.com) and their username.

REV23 Account linking

A user’s REV23 Account links to their Studio Account when the two share the same email address; the link happens automatically on their first REV23 Account login. Once linked, they sign in without typing the Cloud name, and if they work at more than one shop, they can switch between Clouds from the same account.

Creating a User

From Team Members, tap New. The form collects:

• First Name (required)
• Last Name
• Username (required) — Used for Studio Account login.
• Email — With an email, a temporary password is emailed to the user, and a REV23 Account with a matching address links automatically on their first sign-in. Without one, you set a password manually.
• Service Categories — Each category you pick becomes a category skill. You can refine coverage and settings on their page afterward.
• Assign seat immediately — Takes at least one service category and an open seat.
• Add to Artist role — Available when you select a service category and can assign roles. Selected by default, it gives the user artist access to manage their own work based on their skills. Leave it off if the studio manages their work; you can choose other roles under Account & access after creation.

The user page

Each person’s page covers five areas:

• Overview — status, seat, skill categories, and studios. A user with skills but no seat cannot perform services or be scheduled.
• Artist setup — the skills, their settings, and the person’s form signature.
• Compensation — pay defaults, payout method, and tax info. The per-service pay rules live on the skills; see Compensation.
• Account & access — roles and permissions, studio assignments, and sign-in security.
• Profile & files — personal details, public contact info, social and review links, and uploaded documents (licenses, certificates, contracts). The public-facing fields work the same as the self-service versions on Me.

Skills

Artist Skills & Service Coverage explains how to choose the services a person performs and set their prices, booking options, pay, and licenses. Use one shared service catalog for the Cloud, even when artists offer different services or charge different prices.

Seats

REV23 bills by seat. Your subscription includes a set number, and each service-providing user needs one — counter staff, managers, and other non-service users don’t. A seat can only be assigned to someone with at least one skill, and it’s global: one seat covers a person at every studio.

A seat is what makes someone a provider in practice. Without one they can’t be scheduled or booked online, don’t appear in Kiosk, and aren’t offered as a provider on services — even with skills configured.

Assign or remove the seat from the user’s Artist setup. If your subscription drops below the seats in use, the most recently seated users are unassigned to fit. How seats interact with deactivating and deleting a user is under Security.

Roles & permissions

Most users need one role that matches their work. Service providers normally use Artist with their skills; Manager, Front Desk, Payroll, and Booking cover studio-wide responsibilities.

For rare cases where someone needs a little extra access, the owner can toggle individual permissions on top.

When changes apply

Permission changes take effect the next time the user signs in — or within about 15 minutes for a session that stays open, when the app refreshes it.

Roles

Role	Typical User	Access
Artist	Self-managed service provider	Access derived from assigned skills: customers, assigned and unassigned services and forms, care, their own bookings and pricing, pay, and relevant supply catalogs.
Manager	Owner’s right hand, studio lead	Full operational access, supply/config management, user management, studio settings.
Front Desk	Counter staff, receptionists	Customers; services — start them, see them all, assign providers; ideas, booking, the register, read-only care journeys, service analytics.
Payroll	Bookkeeper, payroll admin	Run payroll, see everyone’s earnings and pay rates, override commission.
Booking	Remote booker, scheduling assistant	The whole calendar, plus the customers, ideas, and services scheduling touches.

Roles combine: an artist who also works the counter can hold Artist and Front Desk. Removing Artist leaves their skills, seat, and bookability unchanged, but removes its self-managed access. Access from another role or an individual permission remains.

Every permission, what it allows, and what each role includes: Roles & Permissions.

Artist access

The Artist role and at least one skill are both required for artist access. The combination covers customers, assigned and unassigned services and forms, ideas, care, the artist’s own bookings, pricing, and pay. Tattoo, Permanent Makeup, and Microblading add ink and needle management; Piercing adds jewelry and needle management.

Artist permissions are derived rather than editable. Change the role or skills to change them. A user can keep skills and a seat without Artist when the studio manages their work through another role or individual permissions.

Owner-only permissions

Some actions belong to the subscription owner alone — billing, API keys, assigning roles and permissions, setting pay, deleting users, and more. They have compliance, legal, or billing implications, and no role or permission grant can hand them to anyone else.

Form deletion & force delete

Deleting signed release forms — and force-deleting customers, services, or sessions that have signed forms attached — takes the Forms → Delete permission. No role includes it; out of the box, only the owner can do this.

When anyone without it tries to delete a record with signed forms attached, the delete is blocked. With it, the delete completes through a Force Delete confirmation, which permanently removes the record and all associated signed forms.

Caution

Deleting signed release forms has compliance and legal implications. Keep Forms → Delete with the owner unless you have a specific reason to grant it.

Studios

If you have multiple studios, you can restrict any user to the locations they work at from Account & access on their page. A user with no studio assignments works at all studios — assignments are only needed to narrow their access.

Assignments decide which locations the person can switch to and set the outer limit for provider rosters. A provider’s weekly schedule can narrow where they appear in Kiosk, online booking, the calendar, and service assignment. Each assigned studio can also carry its own pay overrides — different commission rates at different shops.

An assignment can be removed after payroll activity. Historical earnings, pay stubs, payouts, and balances remain available in My Pay; removing the assignment also removes that location’s compensation overrides.

Tip

Guest artists visiting for a weekend? Assign them to just the studio they’re working at, then remove the assignment when they leave. Their services stay on record — only their visibility in the provider list changes.

Signature

Each provider can have a default signature that is automatically included on generated release form PDFs alongside the customer’s signature. If a provider does not review the form before the PDF is generated, their default signature is still applied. During review, the provider can draw a fresh signature if preferred.

Users set their own signature from Me. Anyone with Users → Manage can also draw or replace a signature for another user, under Artist setup on that user’s page.

Security

Deactivating revokes access without deleting the account: sign-in stops immediately, and any open session ends within about 15 minutes. Owners can’t be deactivated and you can’t deactivate yourself. Deactivating a seated user returns the seat to your subscription in the same step — reactivating them later doesn’t reassign it. Deactivation keeps every record intact — reactivate anytime.

Deleting a user is owner-only, and REV23 refuses when the person has earnings, signed release forms, or customer deposits in their custody — deactivate instead, so those records keep their author. A seated user can’t be deleted either; remove the seat first.

Passwords for other users — sending a reset email, setting one manually, or removing a studio password — belong to the owner. Everyone manages their own password from Me.

Webhooks

Users support the following webhook events:

Event	Description
user.created	A user was created.