Refunds

A completed sale is reversed with a refund, never edited in place. Refund on the sale opens the flow; it needs its own permission (Checkouts → Refund), separate from taking payments — Front Desk staff can ring sales all day without being able to refund one.

Every refund records a reason, required, kept on the sale’s refund history.

Two kinds of refund

• Refund items — pick lines and amounts. Tax, tip, and any card surcharge come back proportionally, and the artist’s commission on the refunded work is clawed back through payroll. Each line caps at what’s actually refundable: what was paid for it, net of prior refunds and any payment-method discount.
• Goodwill refund — an amount not tied to lines. No commission clawback; it’s the studio’s gesture, not a reversal of anyone’s work. A goodwill refund can also return tip only.

The preview shows the full math before you commit: principal, proportional tax, tip, surcharge, the total, and any per-artist tip clawbacks.

Where the money goes

Destination is either Original method or Store credit.

• Original method puts money back the way it came — card refunds go through the processor that charged the card, cash comes from the drawer, gift card refunds restore the card’s balance.
• Store credit issues the amount as a credit on the customer’s file instead. The sale needs a customer for this one.

Split tender: how it slices

When a sale was paid with more than one tender and the destination is Original method, the refund spreads across them — by default drawing from the payment with the most refundable money first, spilling to the next as needed. Draw from picks a different tender to start with. The preview’s How it slices panel shows exactly what lands on each payment, so there’s no surprise about which card sees the credit. A refund to Store credit issues one credit against a single payment, so there’s nothing to slice.

Tips on a refund

By default the artist’s tip is clawed back in proportion to how much of their work is refunded. Uncheck Refund tip proportionally to let the artist keep the tip. Clawbacks post as negative tip earnings on the artist’s ledger.

Deposits refund whole

A deposit line is the customer’s credit, so refunding it releases that credit — which only works if the credit is still untouched. Deposit lines refund in full or not at all. A deposit that’s already been applied toward a sale is refunded through that sale; a leftover balance the customer should keep stays spendable from their Credits tab.

Checkout rules don’t recompute

If a refund breaks the condition that earned a checkout rule discount — refunding one of the two piercings that made a pair deal — the discount stays on the kept items. REV23 doesn’t reprice history at refund time. The preview warns you which rule no longer qualifies and how much discount is riding on the kept items; you can refund less, switch to store credit, or proceed as-is. The warning never blocks.

Refund history

The sale keeps every refund: amount, destination, reason, status, and per-item breakdowns with commission clawbacks. The totals card shows the original, what’s been refunded, and the net — including Owed to customer if refunds ever exceed what was kept.

Deleting a sale

Delete on a finalized sale erases it as if it never happened: payments refunded, commissions reversed, gift card and credit balances unwound. The services and sessions survive on their own. It’s owner-only, and no role or permission grant extends it. A typed confirmation guards it, and it exists for genuine mistakes such as a test sale or a duplicate, not as a substitute for refunds. Open carts don’t need it; they void.