Care Page
Every care journey has a personalized care page — a web page your customer can access from any device. It shows their healing progress, aftercare instructions, service details, and links to contact your studio. Customers receive the link in their scheduled care messages.
Care pages are always individual — one per service session, even when messages are consolidated for multiple services in one visit.
A customer can keep using a care-page link if the studio’s subscription ends or is suspended. Subscription status does not remove aftercare that has already been sent.
What customers see
Section titled “What customers see”The page, in order:
Studio header
Section titled “Studio header”The studio’s logo and name, using the Cloud’s public page theme.
Service summary
Section titled “Service summary”- Artist photo
- Service type and description
- Placement
- Artist name
- Service date
- “Session X of Y” indicator showing which session this is within the service (e.g. “Session 2 of 3” for a multi-session tattoo project)
Healing progress
Section titled “Healing progress”A progress bar showing how far along the customer is in their healing journey (if enabled in the care plan).
- 14 days or fewer — Shows “Day X of Y” (e.g. “Day 5 of 14”).
- 15 days or more — Shows “Week X of Y” (e.g. “Week 3 of 8”).
- Complete — Shows a “Healing Complete” message.
Healing stage timeline
Section titled “Healing stage timeline”The plan’s healing stages, with the customer’s current stage marked. Each stage carries its name and instructions.
Care instructions
Section titled “Care instructions”The precare and aftercare markdown content from the care plan. This is the same content you write in the care plan’s precare and aftercare sections.
Service details
Section titled “Service details”Supplies used during the session — inks, needles, jewelry, and salves — giving the customer a record of exactly what was used.
Release form
Section titled “Release form”A link to the signed release form PDF, if available.
Contact
Section titled “Contact”Your studio’s phone number and email, tappable to call or write. Studio contact info visibility is controlled by the Show studio email and Show studio phone toggles in studio settings.
When the provider has public contact info configured and the studio allows provider contact info, a “Reach [provider name] directly” section appears below the studio contact info with the provider’s public phone and/or email.
Review prompt
Section titled “Review prompt”Sentiment buttons — Great, Okay, Not Good — appear after the configured delay. The customer’s response determines what happens next:
- Great or Okay → Redirected to your studio’s review platform (Google, Yelp, or Facebook).
- Not Good → Feedback is sent privately to the studio.
This requires review platforms to be configured in your studio settings.
Rebooking prompt
Section titled “Rebooking prompt”A custom follow-up message encouraging the customer to book their next appointment. Appears after the configured delay. Useful for piercing downsizing, PMU touch-ups, or next-session scheduling.
Footer
Section titled “Footer”Studio social links, a Print button, and a “Powered by REV23” footer.
Unsubscribe
Section titled “Unsubscribe”A link at the bottom lets customers manage their message preferences.
Unsubscribe flow
Section titled “Unsubscribe flow”When a customer taps the unsubscribe link, they see two options:
- Unsubscribe from this service only — Stops messages for this specific care journey.
- Unsubscribe from all care messages — Stops all care messages from this studio.
Either choice stops only the messages it covers. After unsubscribing, the customer still gets the review prompt, so a disengaging customer can leave feedback.
The care page itself remains accessible after unsubscribing — only scheduled messages are stopped.
Unsubscribe URL format: https://<your-studio>.rev23.com/care/{journeyId}/{accessKey}/unsubscribe