Care Page
Each care journey has a private page for the customer, linked from its scheduled emails. A precare page can exist before a service session; after the service, each session keeps its own page even when emails are consolidated.
Customers keep access after unsubscribing, after automatic delivery is turned off, or if the studio’s subscription ends or is suspended.
Instructions and healing
Section titled “Instructions and healing”The page uses the care plan’s current instructions and stages, so later edits apply to existing care pages.
Before the service, customers can follow their preparation instructions and stages. Aftercare follows the plan’s healing stages. The countdown and healing progress require a duration and the plan’s progress bar setting to be on.
When the plan includes both precare and aftercare, customers can switch between them. The page initially opens to the current phase. Customers can also print the instructions.
Service records
Section titled “Service records”Customers can check the service type, artist, date, description, and placement, plus any recorded inks, needles, jewelry, and salves. Multi-session services include the session number. A signed release form is linked when available.
Contact
Section titled “Contact”Show studio email and Show studio phone in studio settings control the studio contact details customers can use. A provider’s public contact details are included when the studio permits provider contact.
Follow-up
Section titled “Follow-up”The plan’s review and rebooking prompts become available after their configured delays from the start of aftercare.
Customers can submit Great, Okay, or Not Good feedback. After Great or Okay, they can choose a configured studio or artist public review link. Not Good feedback stays private. Public review links are optional; they are not required to collect feedback. See Review platforms.
The rebooking prompt contains your follow-up message and studio contact links.
Unsubscribe flow
Section titled “Unsubscribe flow”Customers can choose Unsubscribe from their care page:
- Unsubscribe from this service cancels the journey’s remaining messages.
- Unsubscribe from all care messages cancels their current precare and aftercare journeys that are linked to service sessions, across the Cloud. It does not prevent care for future services.
The all-messages option currently requires a journey linked to a service session and does not cancel booking-only precare journeys. Customers can unsubscribe from those journeys individually.
Care pages remain accessible. After unsubscribing, customers can leave feedback if they have not already submitted it.