Policies

Policies are your studio’s customer-facing terms: one set at Settings → Customers → Policies covering booking, cancellation, deposit, refund, and no-show. They’re customer policies rather than booking ones — the refund policy also applies at retail.

Each policy is plain text (Markdown supported), written once and shown to customers at the step it governs — the cancellation policy at booking, the deposit policy before they pay. Nobody has to go find a policies page.

The five policies, and where each shows

Policy	Customers see it
Booking policy	When reviewing their appointment before confirming.
Cancellation policy	At booking, and on their manage page.
Deposit policy	On the deposit step, before they pay.
Refund policy	Wherever a deposit or refund is involved, including retail purchases.
No-show policy	Alongside the cancellation terms.

At booking, the customer confirms the relevant ones with an explicit “I’ve read and agree” checkbox per policy — and the accepted set is snapshotted onto the booking, so Policies on the booking detail always shows exactly what this customer agreed to, even if you reword your policies later. A blank policy doesn’t appear; nothing is gated on text you never wrote.

Studio defaults and personal overrides

Studio-wide policies live at Settings → Customers → Policies. Each team member can write their own from My Schedule — theirs override the studio’s for their bookings, and anything they leave blank falls back. An artist with a stricter no-show policy than the house gets exactly that, without the studio rewriting anything.

Permissions

Editing studio-wide policies takes Studios → Edit. Team members always manage their own personal policies from My Schedule. See Roles & Permissions.