Tipping

Tips are not taxed. REV23 records them separately from the sale and adds them to the recipient’s payroll earnings. Tipping settings apply across the Cloud and are under Settings → Sales & Payments → Tipping.

Presets

Set up to three percentage presets for the register and connected card readers. A custom amount is always available. With no presets, the tip step offers only the custom amount.

REV23 syncs the presets and reader branding to Stripe smart readers under the Stripe Terminal configuration named REV23 Configuration.

When REV23 asks for a tip

When to offer a tip has three choices:

• Never
• When a service is on the sale — the default; retail-only sales do not ask for a tip
• On every eligible sale — service, jewelry, and retail-only sales can ask for a tip

Deposit collections never ask for a tip.

How percentage suggestions are calculated

Percentage suggestions are based on controls which sale lines are included:

• Services only — the default; jewelry and retail are excluded
• Services, jewelry, and retail

Choosing On every eligible sale also uses the wider basis. On a retail-only sale, Services only falls back to the eligible items on that sale.

Percentages use the pre-tax subtotal after line discounts. Tax, credits, and earlier payments do not change the suggested amount. Deposit and gift card lines are never included.

Where the tip is collected

• Manual cards — the cashier selects None, a preset, or a custom amount.
• Cash — the cashier enters a custom amount. Apply as tip can use the customer’s change as the tip.
• Bluetooth reader — the customer sees the payment amount, any card surcharge, and the tip choices. Stripe readers ask before the card is presented; Clover Go asks after reading the card.
• Card terminal — the customer selects the tip on the terminal, so REV23 does not show a second tip step at the register.

A sale records one tip decision. Adding a tip or choosing No tip on a customer-facing reader prevents another prompt on later split payments. A $0 cash or manual-card entry does not count as a decision because the customer was not asked.

Suggested percentages on a split payment still use the eligible total for the full sale. The reader labels a partial charge Amount on this card.

Who receives the tip

When a sale includes services, REV23 divides the tip among the artists in proportion to their service line totals. A single artist on the sale receives all of it; two artists split it according to the value of their work. If every service line is $0, the tip is split evenly. Deposit lines never receive part of a tip.

The basis used for suggested percentages does not change tip ownership. Jewelry and retail can increase a percentage suggestion, but service artists still receive the tip when the sale includes a service. Sellers receive tips on retail-only sales.

A retail-only sale with no seller leaves the tip unassigned. The completed sale, Close of Day, and payroll keep surfacing it until someone is assigned — assigning stays possible after the sale completes, and the tip lands in the current open pay period at assignment time.

Correct a tip after payment

You can change who receives a tip from the completed sale. The amount cannot be edited because it must continue to match the payment and receipt. Correcting the amount requires voiding the payment and adding it again.

A tip cannot be reassigned after its earnings are included in a closed pay period or payout. Use a payroll adjustment in the current open period for later corrections.