Care Plan Mappings
Care plan mappings determine which care plan a booking or service uses.
Location: Settings → Care → Care Plan Mappings
How mappings work
Section titled “How mappings work”Assign a plan to a service category, then override individual service types or artists where needed. REV23 uses the first matching mapping in this order:
| Priority | Mapping | Example |
|---|---|---|
| 1 | Artist + service type | Jess performing a Lobe piercing |
| 2 | Artist + service category | Jess performing any piercing |
| 3 | Service type | Any artist performing a Lobe piercing |
| 4 | Service category | Any artist performing any piercing |
A matching — None — mapping stops resolution at that level. If no mapping matches, no care journey is created.
Category-level defaults
Section titled “Category-level defaults”Assigning a plan to a service category sets the default for its service types. Individual types inherit it unless a higher-priority mapping applies.
Service type overrides
Section titled “Service type overrides”Choose a different plan for a service type to override its category default. For example:
| Category / type | Assignment | Result |
|---|---|---|
| Piercing | Piercing Aftercare | Sets the category default. |
| Piercing → Lobe | Inherited | Uses Piercing Aftercare. |
| Piercing → Surface | Surface Piercing Aftercare | Uses the type’s assigned plan. |
| Piercing → Jewelry Change | — None — | Creates no journey, unless a higher-priority artist mapping applies. |
Excluding a service type
Section titled “Excluding a service type”Select — None — to block inherited care for a service type. Leaving a type unmapped keeps inheritance; an explicit — None — assignment stops it.
To remove an override, select Reset to: [inherited plan]. The type then uses the next matching mapping in the priority order.
Bulk changes
Section titled “Bulk changes”Use Set All on a group such as Ear or Facial to assign one plan or — None — to every service type in that group. Use Clear to remove the group’s type overrides and return to inheritance.
Artist overrides
Section titled “Artist overrides”Select an artist to assign plans for their services. An artist + category mapping takes priority over a general service type mapping; an artist + service type mapping takes priority over both.
For example, Jess’s Piercing category plan applies to Jess’s Lobe piercings even if Lobe has a general override. Assigning a plan specifically to Jess + Lobe replaces Jess’s category plan for that service type.