Cloud Calendar

Troubleshooting: Cloud Calendar

Cloud Calendar itself is actually a very simple implementation, admittedly created as a temporary workaround until a more permanent solution is designed. Because it is a very basic system, there isn’t much that can really go wrong on the REV23 Desktop side, and issues generally are with the devices themselves.

First, let’s talk a little bit about how Cloud Calendar works so you can better understand how to troubleshoot it.

When enabled for a user, the REV23 Desktop Integration Service periodically generates a file using the iCal standard format and uploads this file to REV23’s Cloud. This file contains the user’s future appointments and some past appointments. This is where our involvement ends. Your device then “subscribes” to this file and should update its calendar with the contents of this file. We can’t control what the device does, so as long as that file exists on our server, there isn’t much we can do from our side.

iOS Auto Fetch

Most iOS users simply forget to configure the Fetch settings to automatically update their device. See How to: Setup an iOS Device to fetch Cloud Calendar automatically.

Check Integration Service

For Cloud Calendar files to upload, the Integration Service must be running.

1. Open the REV23 Desktop Control Panel.
2. Click the Integration Service tile and ensure it is started.
3. Click the Show Log button to examine when the last upload occurred.

Check file contents

When you were sent your Cloud Calendar Instructions email it contained a link. It looked something like this: webcal://blob.mytattoostudio.com/calendars/00000000-0000-0000-0000-000000000000.ics

Using your unique link, if you replace the webcal:// with http:// and paste the address into your browser, it will download the iCalendar file. You can then open this file using Notepad or any other text editor to see its contents. If an appointment is missing from your phone but appears in this file, your device is not using a current version of the file and needs to be refreshed. If the file is correct, there is unfortunately nothing we can do; it is up to your device.