Text messaging in REV23 Desktop

REV23 Desktop can no longer send SMS text messages

This comes down to a change in how the mobile carriers operate, not a REV23 limitation. Because of these carrier requirements, REV23 no longer provides guidance on setting up Twilio or any other texting service for REV23 Desktop.

Why texting no longer works

Over the past couple of years, the major carriers (Verizon, AT&T, and T-Mobile) began requiring every business that sends text messages to register and be approved through a national verification system known as A2P 10DLC, built to cut down on spam. Texts from any business that isn’t registered are now filtered or blocked, so they quietly stop reaching your customers even if they appear to send.

That registration is designed for texting services that run in the cloud, not for a program running locally on your own computer. It requires things a desktop app can’t provide, like a publicly verifiable sign-up page and the ability to automatically honor “STOP” replies when someone opts out. Because REV23 Desktop runs entirely on your machine, there is no reliable way for it to meet these A2P 10DLC requirements, and continuing to text through it would put your studio at risk of blocked messages and compliance problems.

Keep texting your customers with REV23 Cloud

The good news is that text messaging is fully built into REV23 Cloud, where we have already handled the A2P 10DLC registration and opt-out requirements for you. Appointment confirmations, reminders, and aftercare texts work out of the box, with nothing to set up.

If you would like to keep texting your customers, moving to REV23 Cloud is the way forward, and we would be glad to help you get started. Get started at cloud.rev23.com.