Care Page
Every care journey has a personalized care page — a web page your customer can access from any device. It shows their healing progress, aftercare instructions, service details, and links to contact your studio. Customers receive the link in their scheduled care messages.
Care pages are always individual — one per service session, even when messages are consolidated for multiple services in one visit.
What Customers See
Section titled “What Customers See”The care page displays the following sections in order:
Studio Header
Section titled “Studio Header”Your studio’s logo, name, and brand color theming.
Service Summary
Section titled “Service Summary”- Artist photo
- Service type and description
- Placement
- Artist name
- Service date
- “Session X of Y” indicator showing which session this is within the service (e.g. “Session 2 of 3” for a multi-session tattoo project)
Healing Progress
Section titled “Healing Progress”A progress bar showing how far along the customer is in their healing journey (if enabled in the care plan).
- 14 days or fewer — Shows “Day X of Y” (e.g. “Day 5 of 14”).
- 15 days or more — Shows “Week X of Y” (e.g. “Week 3 of 8”).
- Complete — Shows a “Healing Complete” message.
Healing Stage Timeline
Section titled “Healing Stage Timeline”A visual timeline of the care plan’s healing stages. Completed stages show a checkmark, the current stage shows a pulsing dot, and future stages are dimmed. Each stage shows its name and instructions.
Care Instructions
Section titled “Care Instructions”The precare and aftercare markdown content from the care plan. This is the same content you write in the care plan’s precare and aftercare sections.
Service Details
Section titled “Service Details”Supplies used during the session — inks, needles, jewelry, and salves — giving the customer a record of exactly what was used.
Release Form
Section titled “Release Form”A link to the signed release form PDF, if available.
Contact
Section titled “Contact”Your studio’s phone number and email displayed as tappable buttons so customers can reach you easily. Studio contact info visibility is controlled by the Show studio email and Show studio phone toggles in studio settings.
When the provider has public contact info configured and the studio allows provider contact info, a “Reach [provider name] directly” section appears below the studio contact info with the provider’s public phone and/or email.
Review Prompt
Section titled “Review Prompt”Sentiment buttons — Great, Okay, Not Good — appear after the configured delay. The customer’s response determines what happens next:
- Great or Okay → Redirected to your studio’s review platform (Google, Yelp, or Facebook).
- Not Good → Feedback is sent privately to the studio.
This requires review platforms to be configured in your studio settings.
Rebooking Prompt
Section titled “Rebooking Prompt”A custom follow-up message encouraging the customer to book their next appointment. Appears after the configured delay. Useful for piercing downsizing, PMU touch-ups, or next-session scheduling.
Footer
Section titled “Footer”Studio social links and a “Powered by REV23 Cloud” footer.
Unsubscribe
Section titled “Unsubscribe”A link at the bottom allows customers to manage their message preferences.
Unsubscribe Flow
Section titled “Unsubscribe Flow”When a customer taps the unsubscribe link, they see two options:
- Unsubscribe from this service only — Stops messages for this specific care journey.
- Unsubscribe from all care messages — Stops all care messages from this studio.
A confirmation message reflects their choice. After unsubscribing, the customer is shown a review prompt to capture feedback from disengaging customers.
The care page itself remains accessible after unsubscribing — only scheduled messages are stopped.
Unsubscribe URL format: https://<your-studio>.rev23.com/care/{journeyId}/{accessKey}/unsubscribe